YOUR DIRECT LINE TO HOSTWAY’S EXPERTS
1 Details of how to contact the Enterprise Direct Support team are contained in your contract if you are an Enterprise Customer. If you are unsure as to what the details are, please contact your account manager, or our sales team.
Enterprise Direct Support
Hostway’s Enterprise Direct Support division is geared exclusively to helping companies who need the highest quality management for their critical hosted IT operations and business systems, but who haven’t always got the economies of scale to be able to provide a quality service in-house – with all the investments in facilities, skills, technology and process that are required at this level.
We allow you to completely outsource your IT infrastructure and operations management to us. From application- database- and general server- management to utility storage, Virtual Private Networks, High Availability Cloud Solutions and high-bandwidth hosting – we take the day-to-day burdens off your hands, giving you the time you need to focus on adding value and growing your business.
How EDS works
We know there is nothing more frustrating than when you can’t get through to the technical team looking after your solution. That’s why, during the course of your relationship with us, our highly skilled, highly responsive team of Enterprise Engineers (who know about your specific solution) will always be on hand 24/7 for you. They are the human ‘backbone’ to the service we offer.
Under the Enterprise Direct Support system, we provide the following routes DIRECT in to our team:
- Telephone1 – you can call our Enterprise Support Team direct throughout the day, without having to go through your account manager. This line gets you straight through to our Systems engineers who are waiting to assist you.
- Enterprise Email Tickets1 – Using the Enterprise Direct email ticketing system means your requests are dealt with quickly and easily, and provides you with a clear and reliable way of tracking conversations through to completion.
- Out-of-hours NOC1 – During out-of-office hours our NOC engineers remain at your disposal 24/7, 365 days of the year. Any NOC communication via the NOC form or the noc email results in a direct page to our engineers.
- Dedicated Account Managers – In addition, all Hostway Enterprise Managed Hosting customers enjoy close working relations with their dedicated account manager, for day-to-day business and strategic planning.
The Hostway Approach
Personal Response, Global Reach
Hostway understand the world in which your business operates. We make a point of getting to know your needs and requirements and tailor our services in order to meet those specific needs – in a way that’s personal to you. We have the right people in place to ensure your experience in dealing with us is a positive one.
At the same time, with Enterprise class datacentre facilities and operations centres in over 11 countries, Hostway’s global reach means that our clients enjoy not only greater flexibility and choice over where and how their managed hosting solution is implemented, but also greater strength in depth through the collective expertise and experience our teams worldwide have built up over time.
Analysis, Expertise & Partnership
Initially, we will spend time getting to know your operational environment and key business drivers, and begin formulating plans in conjunction with your technical team. This time is extremely valuable as it enables us to tailor a solution that meets your specific business needs. Iinflexible, off-the-shelf server solutions are NOT what we do.
At that point we can perform an in-depth examination of the current set-up, and review all exisitng infrastructure and applications. If the project is at the planning stage, we will lend our insight and expertise so that the hosting platform is fully integrated, and enhances security, performance and reliability. All plans and Service Level Agreements are then finalised and committed to paper, so that your service is guaranteed.
What We Can Do For Your Business
Working in partnership with your team, Hostway’s Enterprise Managed Hosting division will –
- Design, build and integrate the infrastructure needed to host just about any web-, software-, database-, or application-based system – at an appropriate and agreed budget.
- Manage, monitor and protect that hosted environment around the clock, relying on the highly responsive service that Hostway’s dedicated Enterprise Engineers deliver.
- Plan and implement a long-term strategy based on current and future hosting needs.
- Help you maximise your Return On Investment, and manage Total Cost of Ownership.
- Minimise the risks associated with adapting to new technology, and provide a simplified path to upward (or downward) scalability – including short term/high traffic projects.
- Help you take advantage of the benefits and cost-savings afforded by Utility Computing and Server Virtualisation.
- Provide you not just with a high quality of service, but work closely with you to generate competitive advantage in your marketplace.
If you’re looking for a new hosting partner for your next project, why not talk to us? For further infomation and help please call us on 0808 180 1880 (free within the UK) or +44(0)20 7538 8000, or alternatively start a conversation with us via email to solutions@hostway.co.uk
* All prices exclude VAT where applicable. All plans, packages and offers are subject to terms and conditions of sale available on the site.
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A global web hosting leader, Hostway has strategic locations in the United States and Europe, including the Netherlands, Belgium, France, Romania and Germany, as well as Korea, India, and Australia.
