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Hostway Enterprise Support
And although many companies talk about "Support" as being the mainstay of their service to you, one of the main frustrations that Enterprise customers coming to us still complain about, is not being able to get to the right person to help them.
At Hostway we don't believe in catchy straplines to describe our systems and support teams. What we do believe in is clear, organised lines of communictaion, and a commitment to going the extra mile for our Enterprise customers when they need it.
We want you to be able to speak to someone straight away without being held in endless queues or automated systems, and when you get to that person, he will be someone who can actually help resolve your issue, not just a go-between to the Technical Dept.
In many ways, our support team are Hostway's ambassadors as we know that over a third of sales continue to come as a result of 'happy customer' referrals.
We invest a lot of time and energy in professional training, as well as hiring the best new people, so whether you contact us by email or phone, you can be sure that you will receive an appropriate response from someone that knows what they're talking about.
The Hostway Promise
Put simply, Hostway provides complete, end-to-end Technical Support services through our knowledgeable and professional staff, 24 hours a day, 7 days a week, 365 days a year - so you really get the help you need when you need it - no question.
Dedicated Server and Enterprise customers all have a direct account manager who they can talk to, together with a comprehensive Service Level Agreement that provides an unprecedented commitment to support, advice and response, and customers with more complex solutions have a KAM (Key Account Manager) available 24x7x365.
Our average response to in-bound phone calls is within a minute and our average response time for Emails is within the hour.
The Bottom Line
We want to provide you with a hassle-free service so that you feel no pressure, obligation, or frustration.
What next...
If you would like to find out more about the services that Hostway can offer you, please call us on
0808 180 1880 (free within the UK) or +44(0)20 7538 8000, or alternatively send an email to solutions@hostway.co.uk with an outline of your needs.
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